Strengths

Accuracy

Lapiz Healthcare Support’s experienced audit and compliance advisors along with stringent quality procedures ensures 100% accuracy. Regular compliance training programs are conducted to keep the team up-to-date with changes in rules and guidelines.

Turnaround time

Lapiz maintains adequate trained resources to meet any surge in volumes. The team has a quick turnaround time of 24 to 48 hours. The Lapiz team combines both commercial and proprietary software tools to develop innovative solutions that help clients gain and maintain a competitive edge in today's market.

Customer responsiveness

Lapiz follows a highly customer-centric business model. Its subject experts regularly undergo skill-enhancing and customer-centric training, designed to maximize the value of its services. In addition, project-specific training programs are held, in association with customers. The focus, at every stage, is on quality, response time and customer satisfaction.

Project management

At Lapiz every project is assigned an exclusive project manager with excellent communication skills and a thorough knowledge of the subject. All inputs are thoroughly analyzed and any discrepancies found are identified and resolved quickly. All processes, work and quality records are well documented. The company has an excellent project tracking process. The reports sent to clients include:

• Analysis/Discrepancy report • Project status/Progress report • Technical specifications change history • Schedule revision report